CONTACT CENTER
BizEx brings the expertise to support your processes through multiple service channels. We communicate and process through different mediums across various domains and processes. BizEx's Center of Excellence' brings best practices and learning to further enhance our skills in the use of these channels.

Voice
We provide support via telephone for a host of Fortune 500s and world's leading companies. The spectrum of services includes customer care, technical support and outbound programs. Given below are some of the services we provide:

• Customer service
• Telemarketing / telesales
• Collections
• Technical support
• Loyalty programs
• Booking and reservations
• Service activations
• Complete query resolution
• Escalated calls
• Payroll processing
• Customer satisfaction surveys
• Email

Responding to your thoughts
BizEx provides support for global companies and the responses vary from simple to complex. We have the experience to control scale with complexity and have very successfully handled the peak season for our clients. BizEx has established itself through the eMail processes and has gained competencies in other channels. Our services include:

• Customer care
• Technical support
• Order fulfillment
• Verification
• Complete query resolution
• Escalated cases

Lets solve it together
BizEx is the pioneer and is the first partner of one of its clients to go live on technical support through real-time chat by migrating phone users. We have expertise in providing chat support for:

• Customer care
• Technical support

Data (Back-office and Transaction Processing)
Information to intelligence BizEx provides backend support and processes a high volume of transactions for its clients. Our systematic approach towards training, quality control and service delivery helps our agents / associates process transactions and consistently perform above the clients' enterprise averages. We delivery high accuracy and provide support in:

• Research, analyze and resolve queries
• Claims registration, processing and adjudication
• End-to-end order fulfillment and logistic management
• Correspondence management
• Service changes
• Liability processing
• Account verification and confirmation
• Information validation
• Skip tracing
• Documentation
• Payroll processing
• Account maintenance
• Application processing
• Data conversion

Optimizing your resources
BizEx provides integrated services to its clients wherein the agents are handling more than one channel simultaneously. The agents are trained to provide support for multiple channels and use more than one medium for communicating and processing a contact / record:

• Correspondence management
• Claims specialists
• Technical support
• Customer care
• Payroll processing

DATABASE SERVICES
BizEx offers a variety of modular solutions to fit every marketing need and help you achieve your entire business goal. Discover how your organization can benefit greatly from the following solutions to acquire more new customers, maximize the value of existing customers and retain profitable customers.

• Acquisition
• Lead qualification
• Promotion
• Branding
• Facilitated by online marketing Channels
• Email marketing
• Internet Marketing
• Newsletter Marketing
• Direct Marketing
• Viral Marketing
• Maximization
• Cross Sell & Up Sell
• Account Management
• Database Segmentation
• Retention
• Customer Service
• Satisfaction Survey
• Case Management

Acquire New Customers:
Successfully reaching and converting prospects into loyal customers are the top priorities for every business. Deploy effective marketing activities that reach the right customers with the right offer at the right time and see your business grow. You can apply these best-practice acquisition solutions to face your everyday marketing challenges such as:
Promotion
Reach the best possible promotion results with state-of-the-art solutions such as: direct email marketing campaigns including: one-to-one, targeted and personalized campaigns, newsletter subscription, Internet marketing via interactive contact forms, sweepstakes, contests or seminar registration.

Lead Qualification
Effectively qualify leads and turn them into sales opportunities with online solutions as: Subscription with auto-response, email marketing campaigns, auto-response management, refinement campaign, multi-layer campaign with scheduled releases.

Branding Maximize your marketing results from these well-developed solutions: Launch email newsletter marketing via professional looking email newsletters, publish and archive online newsletters on a dedicated Website for more exposure and deploy Internet marketing to communicate with customers via targeted email newsletters

Referral
Referral is great way and the most effective form of marketing. Benefit from more referral sales by Word-of-mouth viral marketing via embedded "Tell a Friend" or "forward to a colleague"

Market Research
Receive the most timely, accurate and dependable market information by Interactive email and web surveys with real-time results and online analysis Maximize the Value of Existing Customers: Maintain an effective communication channel with your clientele and continue the flow of orders using these standard interaction tools to create more results for your business from the following areas:

Contact
You can improve prospects contact management for better sales performance and shorter sales cycle with account contact management, activity planning and opportunity management
Follow-Up Gain better customer conversion rates and improves account follow-up effectiveness. You can approach customers with professional sales literatures from a ready knowledge base and establish a professional branded look.
Cross sell & Up sell Discover more business opportunities through targeted database marketing using specific customers' preference segmentation, campaign refinement and dynamic interaction by interests

Repeat Business
Gain more repeat business from existing customers by offering the best customer services, understand customers by reviewing history details and analyzing potential growth and future needs.

Retain Profitable Customers: Keep your most valuable customers happy by simply providing them with the best-personalized service. The following solutions help you to add additional value to improve business performance and stand out over the competition. Know your customers and offer exceptional customer service Ensure customer satisfaction by delivering optimized service with constant customer care communication via e-Dialogue, automated-response and customer satisfaction surveys.

Service case management Track and improve overall service performance with centralized case management and distribution, professional support backed by a comprehensive knowledge base management to offer a uniform response system where every service representative can respond professionally and consistent with your company's methods. Other business goal: Higher ROI Implement lower TCO (Total Cost of Ownership) and higher ROI solutions to become more competitive in the market place. This is the most difficult challenge for every business today. BizEx web-based Internet service model not only leverages your business investment cost but also save your time. You can extract more value and reach a higher ROI quickly from ready to use solutions such as: Cost effective email and Web communication with trackable, real-time responses.