CONTACT CENTER SERVICES

Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities. BizEx is one of the largest customer care services provider in the country and we help our clients establish benchmarks in world-class customer service. At BizEx, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution. Our hosts of customer care services helps in establishing and maintaining 'customer relationship management'. We provide exceptional experience in: Customer retention Research escalated cases and provide solution

• Customer retention
• Research escalated cases and provide solution
• Compliant and query resolution
• Activation and change of services
• Billing queries
• Product information support
• Warranty / replacement support
• Loyalty programs
• Account queries and maintenance
• Insurance claims call

Technical Support
Extending support beyond sales by providing simple solutions to complex problems, rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. BizEx is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries. Provide step-by-step guidance to queries on:

• Installation support
• Software usage and problems
• Application and desktop related queries
• Internet related issues
• Connectivity problems
• Computer hardware queries
• Product related services queries
• Product upgradation and accessories
• Collections

Transaction Processing & Back-office services
Extending support to increase accuracy and reduce turnaround time BizEx provides backend support and processes voluminous transactions for its clients. We provide expertise for both, contact and non-contact services. Our systematic approach towards training, quality control and service delivery helps our agents / associates, process transactions and consistently perform above the client's enterprise averages.
Reduce costs and consistently provide quality outputs in:

• Claims registration, adjudication and processing
• Application processing
• Order fulfillment
• Information verification and confirmation
• Payroll processing
• Research, analyze and resolve escalated cases
• Account maintenance and changes
• Correspondence management
• Data conversion

MARKETING AND DATABASE SERVICES
DATABASE SERVICES & ONLINE MARKETING
BizEx is a full service list & lead management company offering some of the Most Comprehensive Direct Mail, Telemarketing, and Email Lists on the market. We provide you with the most responsive and responsible lists of top contacts in corporations across the globe. Our lists are multi usage licensed and cover for all vital personal and corporate information of the listed contacts. All records are classified as per Industry Vertical, Geographic territory and Contact Title. We deliver high quality, actionable information that allows companies to identify and qualify prospects and retain and grow their existing client base. Unlike general marketing database and list companies, we focus exclusively on profiling the largest opportunities and most important decision makers in the technology marketplace to help improve the effectiveness of our client's marketing programs and shorten their sales cycles. Whether you're targeting prospects by direct mail, telemarketing, e-Mail or in person, we provides the best source for the most qualified decision makers and influencers in the market space. We complete more than 60,000 interviews each month to provide you with the most complete profile of over 1.5 million decision makers and influencers at 600,000 small, medium and large businesses in North America.permission-based, phone-verified e-Mail addresses.

EMAIL APPENDING AND CUSTOM LIST BUILDING
BizEx offers the #1 E-Mail Address Appending Service forBusinesses & Consumers . We will take your database of postal street addresses and append email addresses to each one (Business databases have matched from 80-85%).
How Email Appending Works for You?

• Increases your lead pipeline dramatically.
• It is an extremely cost effective form of marketing.
• You can build added revenues from your current database.
• Studies show that businesses who market online have a better overall image.

Most businesses already know that emailing new prospect base for the first time is great because they boost sales. BizEx is your #1 source to assist in appending email addresses to both business databases or completely create a new database taking your target industry. BizEx will identify the email addresses of your target business prospects and then transform them into a permission-granted opt-in email address for internet communication.