HIPAA MEDICAL TRANSCRIPTION SERVICES

Quality
Doctors throughout North America choose BizEx for a variety of reasons; we like to think the main reason is our quality. We have been transcribing for several years and our experience shows.

All our transcriptionists have a minimum of 3 months in-house training to ensure they meet our high standards. Continuous training and monitoring is part of our daily process and we continue to invest in training and technology on an ongoing basis. Every transcript completed by our transcriptionists go to our Quality Control Department where they are checked again word by word against the original dictation by a senior transcriptionist known as an Editor. This ensures the highest possible quality output. BizEx also makes extensive use of lexicons, dictionaries, directories and other lists and references built up over many years.

Cost
We provide hospitals, clinics and practices throughout America with a highly cost effective medical transcription service.
Our per line charges are between 6c and 9c per 65 Character Line, dependant on complexity/volume.
We believe our price per line is cost effective for the high service level we provide. There are of course some companies who may initially offer lower costs per line prices but these should be compared closely.

Service
Unlike In-House staff or Home Workers we are available 24/7.
You do not have to worry about your transcriptionist not being available, having a sick day or going on holiday.

We have invested heavily not only in transcription training, but also in IT structures and doctor support services.

If a doctor raises a query or needs to make a change at any time our in-house system has the capability to track the status of all current and previous transcripts. This ensures speedy and accurate response to any query or changes our Doctors would like to make.

Use of individual Doctor templates within our system means that any Doctor specific requirement can be applied on an individual basis. Whether this is formatting, reporting or any service issue whatsoever.

Our flexibility and responsiveness is demonstrated daily at all levels, providing each Doctor with a personal service.

Turnaround
We process files to a variety of service schedules.
- 6 hour Service
- 12 hour Service
- 24 hour Service
- 48 hour Service
- 2-3 days

Security and Confidentiality
We take security and confidentiality very seriously.
Transmission of your voice files is via our own secure medical servers using the latest 128bit SSL Encryption.

We have made the process as straight forward as possible by handling all security measures at server level so that you can connect securely with ease and peace of mind eliminating problems and concerns of older more complicated encryption processes.
As well as data security we also take client confidentiality very seriously.
We do not publish lists of our clients which we feel gives our Doctors additional peace of mind.

MEDICAL TRANSCRIPTION PROCESS

BizEx has tailored its service so that our Doctors benefit from new developments in digital dictation.

Step 1 - Dictation
Using a wide variety of digital recorders, simply dictate in the normal way.
As a small hand-held device this can be anywhere and at any time. It couldn't be more simple or user friendly.

At the end of the day or whenever it is convenient to you, simply plug your hand-held recorder into your PC using the cable provided and upload the audio files, it's that easy!.
This can be done from any PC with an internet connection; you are not tied to any one piece of equipment.

Step 2 - Dictation Received
Our system automatically logs your dictation and allocates the corresponding individual Doctor template.
Creating individual document templates for each of our Doctors ensures we provide the exact formatting requirements every time. Doctors can amend or update their layout requirements at anytime.

Step 3 - Medical Transcription
All our transcriptionists are split into specialist teams.
Each Doctor is allocated a transcriptionist team, this ensures quality through familiarization on a regular basis.

Step 4 - Quality Control
Every transcript completed by our transcriptionists go to our Quality Control Department.
Here they are checked again word by word against the original dictation by a senior transcriptionist known as an Editor.

Step 5 - Output and Complete
All files are visually checked for correctness, signed off and delivered to the Doctor's secure output directory where the files are retrieved